Refund policy

Returns and Refunds Policy

Last Updated: March 07, 2026

At Softyarn.store, we want you to be completely satisfied with your premium canvas art. If you are not entirely happy with your order, we offer a transparent and professional return and refund process.

1. Return Window

You have 14 days from the date of delivery to request a return or an exchange. Requests made after this 14-day period will not be eligible for a refund or exchange.

2. Eligibility and Item Condition

To qualify for a refund or exchange, items must meet the following criteria:

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging (including protective corners and wrap).

• Proof of Purchase: An order number or receipt is required for all return requests.

• Non-Returnable Items: Custom-sized canvases or personalized designs are only eligible for a refund or replacement if they arrive defective or incorrect.

3. How to Initiate a Return

• Request: Email info@softyarn.store with your order number and the reason for the return.

• Authorization: You will receive a Return Authorization and specific shipping instructions within 24–48 hours.

• Shipping: Securely package the item and ship it to our Texas return address provided below.

• Note: Returns sent without prior authorization may not be accepted or processed.

4. Return Shipping Costs

• Standard Returns: For changes of mind or standard exchanges, customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

• Defective or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photographic evidence. In these cases, Softyarn.store will provide a prepaid return label and offer a full refund or a free replacement at no additional cost to you.

5. Refunds and Processing

• Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Timeline: Approved refunds are processed within 5–7 business days.

• Method: Refunds will be automatically applied to your original method of payment.

6. Exchanges

If you would like to exchange an item for a different design or size:

• Email info@softyarn.store to confirm availability.

• Customers are responsible for the return shipping costs of the original item.

Return Address

Softyarn.store – Returns Department
2501 Albemarle Dr
Farmers Branch, TX 75234
United States

Customer Support and Contact Information

• Email: info@softyarn.store